Shipping Policy – Netnovas
Effective Date: March 4, 2025
At Netnovas, we are committed to fast, reliable, and transparent shipping. Please review our shipping policy to understand processing times, delivery options, and other essential details.
1. Order Processing Time
⏳ Orders are processed within 1-3 business days after payment confirmation.
📅 Orders placed on weekends or holidays will be processed on the next business day.
📢 If delays occur due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer multiple shipping options based on speed and cost:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
🚚 Note: Shipping times may vary due to location and carrier delays beyond our control.
3. Shipping Destinations
🌎 We currently ship to domestic and international locations.
⚠️ However, shipping availability depends on your country’s regulations.
📢 If we cannot ship to your location, we will notify you before processing your order.
4. Shipping Costs
💰 Shipping costs are calculated at checkout based on weight, destination, and shipping method.
🚛 Free shipping may be available for orders exceeding a certain amount (see our website for details).
🌍 Customers are responsible for any customs duties or import taxes for international orders.
5. Tracking Your Order
📦 Once your order ships, you will receive a tracking number via email.
🔎 If you do not receive tracking updates within 3 business days, check your spam folder or contact us for assistance.
6. Lost, Stolen, or Delayed Shipments
❌ We are not responsible for lost or stolen packages after they are marked “Delivered” by the carrier.
📞 If your package is lost in transit, please contact the shipping carrier first. If further assistance is needed, reach out to our support team.
⏳ Delivery delays may occur due to weather, customs clearance, or unforeseen events.
7. Address Accuracy & Changes
📍 Ensure your shipping address is correct before completing your order.
⏳ If you need to modify your address, contact us within 24 hours of placing your order.
🚫 Once your order is shipped, we cannot make changes.
8. Damaged or Incorrect Orders
📷 If your package arrives damaged or contains incorrect items, contact us within 48 hours of delivery with clear photos.
📩 We will work quickly to resolve the issue at no additional cost.
9. Returns Due to Failed Delivery
🚫 If an order is returned to us due to:
- Incorrect address
- Failure to collect from the carrier
📦 The customer may be responsible for reshipping fees.
10. Contact Us
📧 Email: info@netnovas.xyz
📞 Phone: 307-621-0431
🛍️ Thank you for shopping with Netnovas – We appreciate your trust!