Refund and Return Policy – Netnovas

Effective Date: March 4, 2025

At Netnovas, customer satisfaction is our top priority. If you’re not completely happy with your purchase, please review our refund and return policy below for guidance on how to proceed.

1. Return Eligibility

We accept returns and exchanges within 30 days of receiving your order. Items must be:

✔️ Unworn & unwashed
✔️ In original condition with tags attached
✔️ Packaged in the original packaging

🚫 Non-returnable items include:

  • Clearance or sale items
  • Gift cards
  • Personal items (e.g., underwear, swimwear) for hygiene reasons

2. How to Initiate a Return or Exchange

To start a return or exchange:

📩 Contact us: Email info@netnovas.xyz or call 307-621-0431 with your order number and reason for return.
📦 Return instructions: Our team will provide detailed instructions, including the return address. Please ship your return within 7 days of receiving instructions.

3. Refund Process

🔄 Once we receive your return:

  • Our team will inspect the item and notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 7-10 business days.
  • Processing times may vary depending on your bank or payment provider.

4. Exchanges

If you need a different size or color, please mention it when contacting us. Once the original item is returned:

✔️ The replacement item will be shipped.
✔️ If the item is out of stock, you can choose between a store credit or a full refund.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours with clear photos of the issue. We will arrange a replacement or full refund at no extra cost.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

7. Late or Missing Refunds

If your refund hasn’t arrived:

1️⃣ Check your bank account again.
2️⃣ Contact your credit card provider—it may take time for the refund to be posted.
3️⃣ If the issue persists, reach out to us at info@netnovas.xyz for assistance.

8. Contact Us

For any return, exchange, or refund inquiries, reach out to our customer service team:

📧 Email: info@netnovas.xyz
📞 Phone: 307-621-0431

Thank you for shopping at Netnovas—we value your trust and satisfaction!